All Answers

Hello, The ball you are talking about is a check valve so when it washes it is not draining at the same time. check the air gap to see if it is plugged up and if the ball has any damage. Sorry i could not find a good video on this part.

Hello, if when you press the flapper back and make sure not to block the path of the laser light and it flashes you will need new optic kit. i provided a short video and a link for the part. Hope this works for you.

Does the door lock in the diagnostic mode? Check your door latch/ door switch. It sounds like it is acting as if the door is open. There is a switch on this latch that pushes in when the door is closed. This could be your issue. Attached is a link to the part with a picture.

Thanks for your question. I could not find a tech. sheet on your model,however I have attached a link for the issue you are having which should provide the information you need.Good luck

See links below….Thanks Matt Ace technician

I agree, could be a stuck button or something was spilled on it and the customer does not want to tell you. i believe they want you to run a diagnostic test mode to pair them up. but i always do that when putting in a new board anyway to make sure it is working properly, check all wire connections as well. those parts are way to expensive if you ask me!

Hello, unfortunately there is no a way to test the control boards. You do need to go off the error codes, i know they sometimes are not the exact part if you go off the codes. you need to go into the diagnostics and see what all is happening, does it agitate? spin? fill? I have attached a tech sheet for you so you can go through the steps.

Here is a video on a very similar unit. The part is very similar as well.

Hi. Here is the tech sheet on your unit. That is strange that it would not start and now it does not heat. Check your heat circuit. Igniter, gas coils, t-stat, and thermal fuses. If none of those are faulty you may be looking at bad wiring or control board. Try resetting the unit.

Hi. The E51 error is a motor relay fault. I have attached the tech sheet for you. Follow the steps to diagnose this error properly.

No we currently do not have a video on this bearing kit WH38X21094. I did put in the future requested video list. Matt Ace technician

Here is the tech sheet on for the model number you provided

Hello, I have attached the tech sheet for this dishwasher below. section 5 has all the error codes. Hope this helps you out.

This refrigerator was actually made by L-G. I found the ice maker and is a part number 5989JA0002Q. It is fairly easy to replace and readily available at any distributor that sells L-G appliance parts.FYI i did find it on searspartsdirect.com which is the only place you can look up and Kenmore brand appliances.

It is very unlikely to have both the ice maker and water inlet valve defective at the same time. I woulds make sure the ice maker has proper water supply. It should fill for 3.6 seconds and have 3/4 of an inch of water across the the complete tray. If it does not you cold have a plugged saddle or inlet valve restricting water supply. See videos below.

I have attached a video to a similar Samsung dryer with a no heat issue.

I am sorry but i am not sure what your question is.You have a “Samsung” washer in your tag and are explaining about a “Whirlpool” washer issue,yet i believe you want help on a Samsung dryer,correct?And if it is a no heat issue did you check the heating element and thermostats for proper continuity?Please rephrase your question to be specific on 1 appliance issue you are attempting to resolve and your testing procedure and results so far and we will do our best to guide you,thank you.

It sounds like you may have a defrost issue. Check your defrost system and the service pointer I have attached for your model. Matt Ace technician

Hi. Yes, if this is a mechanical timer and not a control board, it sounds like you have a bad timer. The timer motor is not working and therefore not advancing for you. Just make sure everything else is working properly and that no other issues are causing the timer to not advance.