All Answers

Hi. Is the unit spinning in that odd rotation with clothes or without clothes in the unit or both? A lot of times an off balanced load will cause that. Also, check the shocks as well as the springs. A bad rear bearing or broken basket could cause this as well.Is it loud in spin or does the basket feel loose? The thumping sounds leads be to believe the basket is loose or broken.

I recommend replacing the knob and cam assembly. See parts and video links below.

Have you tried checking the ohms of the gas valve (broil side) and the ignitor? Sounds like something in the loop is causing excessive current on the broil relay at the ERC.

Check the installation guide for a minimum drain height. I’ve had machines work for years then the machine moves up on a pedestal and you have a drain problem. These newer style independent pumps take a specific amount of static pressure on the outlet before they will pump. Just try raising the drain hose a few inches and see if it changes your pump operation. If you try these solutions and they don’t work you can also try removing the filter from the intake. We had one unit that we went through all of the following steps you did, removing the filter solved the drain problem. Not sure if this was a design issue or not. Hope this helps

This will be a fill error. The machine did not sense a rise in the pressure sensor after 12 minutes elapsed.
To enter the Quick Diagnostic Test, press and
release the 2nd button used to activate the
Service Diagnostic mode. The power button
indicator turns on and the start button indicator
begins to flash. Press the START button to
perform the Quick Diagnostics tests listed below.
Each test phase is indicated on the display.

ACU: Appliance Control Unit
IF: Interference Filter
UI: User Interface (PCB & housing)
DIAGNOSTIC GUIDE
Before servicing, check the following:
 Make sure there is power at the wall outlet.
 Has a household fuse blown, or circuit
breaker or GFCI tripped? Was a regular fuse
used? Inform customer that a time-delay fuse
is required.
 Are both hot and cold water faucets open
and water supply hoses unobstructed?
 Make sure drain hose is not sealed into
drain pipe, and that there is an air gap
for ventilation.
 All tests/checks should be made with a
VOM (volt-ohm-milliammeter) or DVM
(digital-voltmeter) having a sensitivity of
20,000 Ω per volt DC or greater.
 Resistance checks must be made with
washer unplugged or power disconnected.
 IMPORTANT: Avoid using large
diameter probes when checking harness
connectors as the probes may damage
the connectors upon insertion.
 Check all harnesses and connections
before replacing components. Look for
connectors not fully seated, broken or
loose wires and terminals, pin insertion,
or wires not pressed into connectors
far enough to engage metal barbs.
 A potential cause of a control not
functioning is corrosion or contamination on
connections. Use an ohmmeter to check for
continuity across suspected connections.
SERVICE DIAGNOSTIC MODE
These tests allow service personnel to test
and verify all inputs to the machine control
electronics. You may want to do a quick and
overall checkup of the washer with these tests
before going to specific troubleshooting tests.
ACTIVATING SERVICE DIAGNOSTIC MODE
1. Be sure the washer is in standby mode
(plugged in with all indicators off).
2. After initial power is applied, wait
30 seconds before activating Service
Diagnostic mode.
3. Select any three (3) buttons (except
POWER) and follow the steps below, using
the same buttons. Remember the buttons
and the order that the buttons were pressed.
Within 8 seconds,
• Press and Release the 1st selected button,
• Press and Release the 2nd selected button,
• Press and Release the 3rd selected button;
• Repeat this 3 button sequence 2 more times.
On completion or START key press.
Door unlocks and then locks. • Drain Pump
Drain pump is actuated for up to 15 secs.
C01 Steam valve actuates to steam fill level. • Steam Valve On completion or START key press.
Heater turns on for 1 min. • Heater
Drum rotates CCW & CW. • Temperature Sensor
• Motor
C02* Diverter spray valve is actuated. • Diverter Valve On completion ONLY.
Detergent pump is actuated. • Detergent Pump
Cold valve turns on for 40 secs. • Cold Valve
Drum rotates CCW & CW. • Motor
C03 Dispensing system is set to softener position. • Distributor Motor On completion or START key press.
Diverter valve is actuated. • Diverter Valve
Cold valve is actuated for 40 secs. • Cold Valve
Drum rotates CCW & CW. • Motor
C04 Dispensing system is set to fresh fill position. • Distributor Motor On completion or START key press.
Hot valve is actuated for 40 secs. • Diverter Valve
Drum rotates CCW & CW. • Hot Valve
• Motor
C05 Active vent is actuated for 20 secs. • Vent Fan On completion or START key press.
Drum rotates CCW. • Motor
C06 Heater is actuated for 1 min. • Heater On completion or START key press.
Tumbles CCW & CW Normal. • Motor
C07 Drain pump is actuated until there • Drain Pump On completion or START key press.
is no water in the system plus 15 secs. • Motor
Drum rotates CCW & CW.
C08** Drain pump is actuated. • Drain Pump On completion or press of POWER.
Drum rotates CCW to max. target speed. • Motor
Door lock motor is actuated. Door unlocks. • Door Lock System

If the valve is working as it should, there should be full flow at all times. I would not put in a new inlet valve. Run the unit through the diagnostics that comes with the washer . You most likely will find a timer main pcb issue.

Hi. It sounds like you have a door switch or latch issue. One of your door switches could not be making contact either because of a bad switch or the latch not actuating the switch intermittently. The door switch will control turntable operation. Also, any time any one of the 3 door switches are not actuated or working the heat will not work as well. Check the 3 door switches and the door latches and let me know what you find out.

The manufacture has changed the heater.. You can no longer get the original with the correct connector/wire. Check the heater with your meter on the ohms settings. You should get a reading of about 80 ohms if it is good. If so you can reuse your old heater. If you install the new heater you will need to cut the connector for the left side off of the old heater, leaving yourself with with as much wire as you can. Cut it off right at the metal heater so you will have the whole wire with the connector. Now cut the left connector off of the new heater , but close to the actual connector so that you leave the majority of the wire on the new heater. You will dispose of this wire. Next, take the wire with connector from the old heater and attach it to the wire on the new heater. TO do this you will need wire strippers to strip back the ends of the wire and a connector like a wire nut to secure them together. You will want to use some electrical grade silicone to fill the wire nut to make it water proof or another type of water proof connector. Now your new heater will be long enough to plug in, just like the original. With a defrost issue you will have frost build up on the back panel. Air flow will not get circulated from this and cause the unit to not cool. When you thaw the unit to clear the frost out, it will work correctly for about 5 days until the frost builds back up again.

Have you been to the unit yet? I find that a lot of the time the customer has not got the water filter in all the way or it didn’t seat correctly. I would start by removing the filter and make sure it is the correct one and reinstall.

Run through the diagnostic mode below to see what error codes you have stored. I suspect the Jazz control if the unit will pass all of the diagnostic tests, including the thermister and damper checks.

Programming Mode:
Note: The Program Code is located on the Serial Plate on this unit after the word Code.
1. Open the Fresh Food door and hold the Fresh Food door light switch closed while pushing the Freezer
Temperature Down Key pad 3 times consecutively.
Note: The 3 Keystrokes must be done consecutively and within 10 seconds.
2. Release the Fresh Food door light switch.
3. The control will display PE to confirm entry into the programming mode.
P
Freezer Refrigerator
E
4. Entry is confirmed by pressing the Freezer Down key once more.
Note: All control functions will be turned off (Compressor, Defrost, Evaporator Fan, the damper will
remain in its current position).
5. The control will display the current Program Code. This value should be validated with the Program Code
printed on the unit serial plate.
2
Freezer Refrigerator
5
Note: If the Program Code is correct, the Programming Mode is exited by closing the Refrigerator door(s).
6. To set the desired Program Code number press the Freezer and Refrigerator Up keys. The
corresponding digit will be advanced with each key press.
7. Once the desired Program Code is displayed, press the Freezer Down Key until the Program Code
begins flashing indicating it has been saved.
Note: If you attempt to enter an invalid Program Code the control will not save the new code, but will flash the old
code and this will be displayed. (The unit will NOT run with a Program Code of 00).
8. Once the Program Code has been saved the Programming Mode is exited by closing the Refrigerator
door(s). If the new code is incorrect this process should be repeated after closing the Refrigerator door(s).
The Programming mode can be exited at any time by closing the Refrigerator Door(s).
Defrost Operation:
The Control Board adapts the compressor run time between defrosts to achieve optimum defrost intervals by
monitoring the length of time the defrost heater is on.
After initial power up, defrost interval is 4 hours compressor run time. Defrost occurs immediately after the 4 hours.
Note: Once unit is ready to defrost there is a 4 minute wait time prior to the beginning of the defrost cycle.
Optimum defrost is 15 minutes. Each additional minute the defrost thermostat remains closed, 1 hr. is subtracted from
the previous defrost interval. Each minute the thermostat opens prior to optimum defrost, it extends the next defrost
interval 1 hr. When defrost thermostat opens there is a 4-6 minute drip time before compressor restarts or Control
Board will terminate defrost at 25 minutes if defrost thermostat has not opened and will reset the defrost interval to the
8 hr. minimum setting.
4 hours of continuous compressor run resets the next defrost interval to 8 hours and will initiate a defrost, if 8 hours of
compressor run time has also occurred.
Forced Defrost Mode:
Power up Refrigeration mode will occur unless both the cold control and defrost terminator are open, in that case the
defrost mode will occur for 2 minutes.
The forced defrost function is performed using the refrigerator display and keypad. Enter the Forced Defrost
Mode by performing the following sequence of events:
1. Hold the refrigerator door light switch closed.
2. Press the Refrigerator Temperature Down keypad 3 times consecutively.
Note: The 3 keystrokes must be consecutive and within 10 seconds.
Service Specifications
March 2006 4 12827952
! WARNING
To avoid risk of electrical shock that can cause death or severe personal injury, disconnect unit from power before
servicing unless tests require power. Discharge capacitors through a 10,000-ohm resistor before handling. Wires
removed during disassembly must be replaced on correct terminals to ensure proper grounding and polarization.
3. Release the refrigerator door light switch.
4. The control will display Fd to confirm entry into the Forced Defrost Mode.
F
Freezer Refrigerator
5. Entry is confirmed by pressing the Refrigerator Down key once more. The unit is off and in the Defrost Mode.
Note: All control functions will be turned off (Compressor, Defrost, Evaporator Fan, the damper will
remain in its current position).
6. The control will default to the short run period test as shown here:
Freezer Refrigerator
S
Note: You can toggle between the (S)hort and (L)ong test mode by pressing the Refrigerator Up Key.
Long Test mode is used for factory test and should not be used in the field.
Freezer Refrigerator
L
7. Once the desired mode is displayed, confirm the forced defrost by pressing the Refrigerator Down Key once.
The defrost will begin immediately and the display will return to a normal operating display with set point values.
4
Freezer Refrigerator
4
8. Close the Refrigerator door(s). You are in the defrost mode.
Note: Forced Defrost mode can be exited at any time prior to step 7 by closing the Refrigerator Door(s).
Service Test Mode:
The service test functions are performed using the refrigerator display and keypad. Enter the Service Test Mode
by performing the following sequence of events:
1. Hold the refrigerator door light switch closed.
2. Press the Refrigerator Temperature Up keypad 3 times consecutively.
Note: The 3 Keystrokes must be done consecutively and within 10 seconds.
3. Release the refrigerator door light switch.
4. The control will display SE to confirm entry into the service mode.
S
Freezer Refrigerator
E
5. Entry to the Service Menu is confirmed by pressing the Refrigerator Up key once more.
6. The control will display its software version for 3 seconds.
2
Freezer Refrigerator
5
7. Following the software revision display the freezer display will read the first test number in the
diagnostic tree. The refrigerator display will be blank.
1
Freezer Refrigerator
Note: All control functions will be turned off (Compressor, Defrost, Evaporator Fan, the damper will
remain in its current position).
8. You are now in the SERVICES TEST operational mode and may use the diagnostic tests.
The Service Test Mode can be exited at any time by closing the Refrigerator Door(s).
Service Specifications
March 2006 5 12827952
! WARNING
To avoid risk of electrical shock that can cause death or severe personal injury, disconnect unit from power before
servicing unless tests require power. Discharge capacitors through a 10,000-ohm resistor before handling. Wires
removed during disassembly must be replaced on correct terminals to ensure proper grounding and polarization.
Service Test 1 – Defrost Thermostat & Defrost Circuit Test
When selected this test will display the state of the defrost thermostat. In order to perform this test the defrost heater will
be energized. The test is activated and deactivated using the Refrigerator Up key. Once activated, this test must be
deactivated to move to another test number. The Freezer Up / Down keys allow selection of the test to be
performed.
This test also allows observation and measurement of proper defrost function. You can observe defrost heat and voltages
while the test is activated.
1
Freezer Refrigerator
O
DEFROST THERMOSTAT OPEN
1
Freezer Refrigerator
S
DEFROST THERMOSTAT SHORTED (CLOSED)
Service Test 2 – Compressor/Condenser Fan Test
When selected and activated this test will operate the Compressor/Condenser Fan circuit. You should evaluate proper
operation of the compressor and condenser fan. The Refrigerator Up key will toggle between “O” / “F” (ON & OFF)
the compressor drive circuit. The test must be “deactivated” or in the OFF position to move to another test selection.
2
Freezer Refrigerator
O
2
Freezer Refrigerator
F
OBSERVE COMPRESSOR & CONDENSER FAN FUNCTION
Service Test 3 – Evaporator/Freezer Fan Test
When selected and activated this test will operate the freezer fan. The Refrigerator Up key will toggle between “O” /
“F” (ON & OFF) the fan drive circuit. You will have to inspect the fan for proper function. The test must be “deactivated” or
in the OFF position to move to another test selection.

HI. Here is what the manual says about the lint alarm on this unit.

Lint Filter
The lint filter should be cleaned after each use or if the Lint Filterlight becomes illuminated and the buzzer sounds during operation of the dryer:
1. Immediately stop dryer by rotating cycle selector knobto Offposition.
2. Open door.
3. Remove filter.
4. Clean filter.
5. Replace filter.
6. Let dryer cool down.
7. Close door.
8. Rotate cycle selector knobto desired cycle and press Start/Stopbutton to restart dryer.

HINT:If the “lint filter”light won’t turn off, clean the lint filter (by hand) with dish soap and water. The lint filter is very fine and can be clogged over time when fabric softener or softener sheets are used.
NOTE:The “lint filter”light will turn on during normal use when the lint filter needs to be cleaned. The light will NOT turn on during the test program.

I would check the above first and check your air flow and for clogged or pinched venting. Fault codes E:01, E:11 & E:12 occur when lint screens are clogged. Control module reads NTC and approximates air flow – when air flow is too low, fault codes are generated. IF air flow or clogging is not an issue you could have a bad NTC which is the sensor that reads the air flow and reports back to the control. It is located under the lint screen. The control could be at fault also. Let me know if you need further assistance.

Part of the pressure switch circuit is a lockout when the water level is above “empty”. You have a 95% chance it is a simple water valve failure.

Hi. I found some information on this error code and issue on your unit. This is what the manufacture recommends.

Concern:
Front-Load Direct Drive Washer generates an F8E2 Fault/Error Code (Dispenser Motor
unable to reach desired position). In some cases, this error cannot be replicated
consistently and may reoccur intermittently.
Correction:
Error Code F8E2 Displayed – Dispenser Motor is unable to reach desired position.
1.Verify detergent drawer or detergent cartridge is not clogged with detergent.
2.Check the mechanical linkage from dispenser motor to top of dispenser.
3.Check harness connections between dispenser motor and CCU (Central Control Unit)
connector D16. Verify connectors are fully seated.
If all the preceding steps check out—and due to intermittent operation—it is
recommended that you replace the Dispenser Motor to avoid a repeat service call.
The part number for the Dispenser Motor is W10163975

Since you have already replaced the motor, we would now be looking at the wiring harness or CCU. Since the connector was dirty and you cleaned it, I would be leaning towards a connection issue in the harness.

HI. I do see what you are talking about. The original heater connection on the left side is much longer that the new one. In the video we reused the old heater since it was still good. The connection on the new heater is not long enough to reach over to the plug in. I looked up just the heater( not is the assembly) and it looks like its the same way. The part number for just the heater is DA47-00322J. I attached a link to a picture of this heater. IT looks like the left connection is the same as what you have and is still not long enough. Take a look at it and see what you think. Looks like they made a mistake with this new heater. Is you original heater good? you can check it with an ohm meter. IF so you could re use the heater. Did you test which part was in this defrost system was bad? Your other option would be to splice the old heater connector on the the new one with enough slack to reach the plug in.

I recommend replacing the drive belt on this unit if it is busted or worn. See links below

Check to see if you belt has come off or is busted. If it is replace the belt, see links below.

I recommend installing a door latch on this unit. See link below on latch very common issue on this model.

The 01 error code is a control board error. I recommend replacing the electronic control on this unit.See links below

I recommend replacing the rear drum supports on this unit. That will cause a squealing noise.

I recommend replacing the thermal fuse,cycling thermostat and door switch on this unit.These are the most common issues. See links below.