All Answers

Hi Paul. It looks like this particular unit is equipped with a feature called express thaw. You will see this option in the fresh food side at the top panel. In my experience, I have noticed the light will be on, usually on 3.0, illuminated orange. If you hit the express thaw button, it should turn the express thaw off. Then shut the door. Open door back up and see if the light has come back on. If it does, Your problem lies in the mother board on the back of the unit. In fact, I have never seen the board you replaced go bad before. If I was you, I would reinstall the old one, especially if it is giving you problems since installing the new one. Please let me know if this solves your problem. Attached is a link to the part and a 2 separate instructional repair videos.
Thanks! Tony-AceTech52

Hi Joe, First I have a couple questions for you. Does all the buttons on the panel work? normal, heavy duty, etc. Is the water turned on going to the unit? Also your model number is incomplete. There should be a tag on the inside of the door on the frame. Please provide full model for better advice. To rule out the door latch, you can jump it out or bypassing it by taking a wire and connecting the harness’s, white to white and black to black and pressing start. If you still get nothing, make sure there is nothing blocking the float switch in the bottom front right of the tub. This is a overfill protection device. If this is stuck in the up position, it will not put anymore water into the unit, and therefore not start. In my experience, I have seen the touch pad go out on these more times than the door latch. But in order to provide you with repair videos and proper parts you may need, you will need to provide us with a complete model number please!
Looking forward to your response.
Thanks, Tony-AceTech52

Hi Tom. If you feel comfortable taking the dryer apart, this will be necessary to complete the repair. In most cases there is a thermostat that sometimes blows. The fuse will blow if there is not proper airflow. It is very important to clean out any lint build up that may of built up over the years in the blower housing. UNPLUG UNIT FROM WALL BEFORE SERVICING. First you will need to pop the top of the dryer up by using a putty knife on the very left and right side of the door to prop the top of the dryer up on the hinges. Next there is 2 screws holding on the front of the unit on the left and right side of the front panel. After removing the front panel you will need to remove the drum by reaching back under the drum and releasing the tension on idler pulley and removing the belt. Remove the drum. Next you will need to inspect the thermostat and check it for continuity. There may be a few different fuses to checks. If thermostat is OK, Check the heating element. Using a multimeter set to ohms, check element for continuity.
Attached is links to both the element and thermostat. If you have any other questions, feel free to ask.
Thanks! Tony-AceTech52

Stu, your model number is not a complete model. In most cases the plastic cover has clips and the clips depress releasing the cover. If you cannot find any screws try depressing the cover and releasing it. Matt Ace technician

Scott, See video links below. Matt Ace Technician

Brunobb, in most cases on an overheating problem can be caused by
1) A plugged dryer vent
2) A cycling thermostat
3) A shorted electric heater to ground

Shawn, see attached parts link below along with two video’s related to your model on a no heat microwave. Matt Ace technician

Lauren, I think you are talking about the auger dispenser motor. You can check it by a volt meter you should have 115 volts, or watch the videos I have linked below. Matt Ace technician

Fred, our technicians only answer questions by email in Repair Help. If you are looking for parts you can call our parts department at 1-800-830-5465 Thanks

Idan, you need a new door cam kit. Call the parts department 1-800-830-5465 and they can ship you one.Matt Ace technician

Jim, the F34 code means the fan is running at an incorrect high or low speed. This error code indicates a motor issue. If you replaced both exhaust fans you may have a voltage issues coming from the board. So you either have a bad exhaust motor or board issue. The next step is to check power to each exhaust motor if incorrect voltage from nameplate voltage on motor replace the power board. Matt Ace technician

Dan, see video links below to correct this issue. Matt Ace technician

Mike, I have evaluated the information above you have provided. It all seems to be normal. My next question is leaking the unit run 24 hours without opening it what are your fresh food and freezer temperatures ? You should have a freezer temperature of -5 to +8 degrees on the middle control setting. The fresh food should be at +37 to +45 degrees . If you are getting these temperatures the unit is running normal and functioning properly. Remember on the new energency efficient refrigerators the run on low voltage DC for evaporator and condenser motors and use little to no electricity. The compressor has an inverter board that runs a variable speed compressor. This compressor runs longer but uses much less electricity that its older counterpart. It is engineered to run almost 90% of the time at a very low amprege. Compressors in the old days used to start and stop every 10-15 minutes and the starting amprege was 12-15 amps, and then run at 4-6 amps. The new variable speed compressor starts at less than 3-amps and runs at .08 amps. So if you are not freezing food in the refrigerator section and the freezer is keeping good temperatures you have a functioning unit with no issues. Matt Ace technician

Hi. I have attached a video that will show you how to enter diagnostic mode and see what error codes the unit has stored. Once we find out what the error codes are we can go from there. The tech sheet should be located on the left side of the front panel after you lift up the top panel.

Hello. When I have came across a tripped thermal fuse on this type of dryer I have found a grounded heat element causing the fuse to trip. Clogged venting can also cause this to happen as well as a faulty blower motor. I would have the element checked. I have attached a link to the element.

Hi. It does sound like your door latch is the problem. You will have to use some force to open the door. Try pushing the door to one side while pulling. I have attached a repair video and a link to purchase the door latch. Let me know if you need any further assistance.