All Answers

Hello, we have attached 2 video’s for you. Although the the 1st video attached is not the exact same model, the replacement is very similar with the same procedure. We also attached a video of your same model on a lid switch replacement so you can see how the back of your unit is disassembled & you can complete your repair properly. Unfortunately there is no option but to replace both spring assemblies when you are having this issue.

Hello, the “water in the drum sound” may simply be the fluid in the front balancing ring. It is filled with fluid to counter balance vibration. If the washer is not completely draining you most likely have a restriction of lint and debris in your drain pump. This is very common on this style of NEPTUNE washer. Please note section(s) 3-6 to 3-12 in the service manual previously provided. SECTION 5 of the service manual will show step by step how to disassemble machine to access drain pump. All information available is in the service manual and tech sheet provided, you just have to find correct section for the diagnostic chart/procedure for your specific complaint. Thanks for your question and please follow the diagnostic procedure & instructions in the service manual provided.

Hello there are a few possibilities for your wet clothes.
1) It may not be spinning out properly. Start with motor control test in the service manual link on page #28 section 2-8. It is possible for the motor to still run under light loads when one of the phases of the motor is nonfunctional. One possible symptom would be a “growling” noise from the motor. Torque is decreased when the motor is out of phase. This could result in a customer complaint that the load is not spinning out properly leaving wet clothes.
2) Wet clothes can also be due to the washer shutting down too soon or excessive suds present. Did the timer advance to OFF? If yes, then excessive suds may be the cause or the inertial unbalance switch tripped too soon, resulting in lower spin speeds. Change the inertial switch if suds were not detected. Note: If the timer motor is energized for five minutes without the cycle inputs changing, the machine control board will puts changing, the machine control board will drop the line voltage relay. drop the line voltage relay.

Hello, I have attached the complete service manual, detailed troubleshooting guide and tech sheet for you.

Hi. What happens when the machine stops mid cycle? Anything trying to run or nothing? Does it drain properly? You will need to run diagnostics and check error codes. I have attached the service manual so you can do that. Entering the diagnostic mode can be difficult and usually takes me many attempts.

Hello
See the manual link below. The (Disassembly & Reassembly) starts on page #25 and ends on page #35. The complete parts breakdown starts on page #8 and ends on page #24.

Thanks

Hello
Go to page #69 through #73 in the service diagnostic link. It give you detailed step by step instructions on how to diagnose, harvest, and test your ice maker.

Hello
You will need to go to the (Technician Diagnostics Sheet) link below. Enter the unit into the diagnostic mode and run all diagnostic tests and make sure you look at the comment section on the right side to see what each test does. This will give you error codes to determine you issue. Also look at the service bulletin link below. If evaporator fan motor is not running at the proper speed, the ice maker will not get cold enough to go into the harvest cycle to drop the ice cubes. The (Service diagnostic guide) gives you everything on all components including wiring diagrams, its #91 pages of great information.

Hello
See the complete manual link below. The ice maker disassembly starts in section 4-31. The complete ice maker section is 4-1 through 4-45 with exploded view illustrations .

Here is the manual direct link, copy and past it in your browser. That should open in internet Explorer . It will not work in dropbox for this file. ftp://ftp.electrolux-na.com/ProdInfo_PDF/Anderson/A01511903.pdf

Hello
Go to this link http://b2b.frigidaire.com/support/manuals.asp put in your model number and see if it comes up for you. If it does not from the website you may need to update your explorer browser. It will show you how to update at the Frigidare website. We can open the file on this end.

Hello, You want to make sure the air damper door is not broken. You also need to be sure the fresh food thermistor is within range. I’ve attached the tech sheet for this unit.

Hello
Are you getting any error codes? If you are then go to the diagnostics flow chart below and find the error code and it will walk you through the diagnostics process. If you are not getting any error code you will need to go to the Service manual link below on page #20. This will walk you through the power checks and board diagnoses. Then go to page #38 in the training manual for ( Test modes ) . These tests will need to be done to determine what part is malfunctioning on your washer.

See answer update and video link.

Under parts list link page #5 Part # W10843353 Assembly, LED Light Module. Part #W10847853 Switch, Light .
W10843846 Harness, LED Wire
(Includes LED lights)

Hello
Are your freezer lights working ? If they are not you may have a freezer led board causing the refrigerator lights not to come on. This is a very common issue, check your freezer lights. See Lights diagnostics guide link below go to page #58 to #63 , this will walk you through the step by step diagnostics to determine what part you need.

Sorry, we looked at the wrong model. You first want to make extra sure that the very bottom rotor retaining screw is 100% fully tightened. That causes about 40% of the grinding sound issues. If that is not the problem and the rotor retaining screw is fully tightened with no play it is most likely a compromised mode shifter assembly (part # WH38X24734). It has gears that mesh with and drive the washing machine bearing assembly (part # WH38X24734). In some cases you need to replace both, however in most cases the mode shifter replacement should take care of the grinding issue.

Hello
We have run into this symptom on you model many times. When there is a grinding noise during agitation in most cases it ends up being the idler pulley and belt. I would start there. Also see the training and service manual links below.

See links for service manuals

Hello
Can you please double check the model number and also give us the manufacturer (Whirlpool) , ( Maytag ) ext. We
do not have you model number listed.