All Answers

Hello
You may have a cracked spider in the drum. Bent drums are very common on Samsung. See Fast Track diagnostics manual link below.

IE indicates i freezer sensor error.

The error code you are getting indicates the unit is in demo mode.

It could be one of the fan motors or the turntable motor. You can usually turn the turntable setting off which would verify if it’s that or not. Magnetrons and Transformers will both make loud humming noises when they fail but you usually will not be getting any heat when this happens. Transformers will usually also have a bad smell to them like an electrical smell when they are bad. There is no positive way to test a magnetron. Most of the time they test good when they are faulty

Hi. I have ran in to this issue with these units a couple of times now. I did not get banging with any of mine. They would attempt to spin with or with out clothes and give the UE error. mine did not have water in the unit when it attempted to spin. The washer should have drained the water before it attempted to spin at a higher speed. If there is still water left do you have a drain issue? It would throw a drain error though. I’m not sure what information you got 2 years ago from us or recall a video with rubber bands. Have you seen the service pointer for this? I have attached it for you. Verify your model and serial number for the pointer. It will explain the issue and solution in the pointer. Like you had mentioned, the pointer talks about replacing the rotor or control board depending on model /serial range and after running some tests. The control board has new software built in so that it will not recognize an off balance load as easily. The old software is too sensitive to this. I noticed on the last one I had that the rotor was loose. not the nut that holds in on but the rotor it self had separated and was making a little noise as it rotated. The cust did not end up haveing any work done so I did not get to verify a repair worked but through the testing in the pointer it said to replace the rotor as well.

Here is the manual.

Hello
See service bulletin update for the UE error code link below.

Hi. I have attached the service manual for you. I looked at this error in the manual and it did not say anything about a possible faulty speed sensor. It is possible though. It did not say what the ohms of the sensor should be. The ohms you read compared to what you saw they should be is a significant difference. Does it require you to spin the motor as you check the ohms? Check out the steps for this error on the manual I attached. Make sure you check for any drag on the basket such as bad bearing or clothing stuck between the drum and basket. Make sure the drive pulley is tight and belt is good. Make sure the motor is mounted tight. Run the test mode for spin and see what happens also.

Hello
See technician sheet link below. Try to get it in the diagnostic mode. If it will not go into diagnostics mode base on the technician sheet link , you will need to replace the control board.

Hi. You could have a leak with in the ice maker itself or ice build up in the fill tube. I have attached a video on how to manually start the ice maker. Then watch as it cycles and fills with water to find out where the water is coming from. If the ice maker is over filling with water, the water pressure to the unit may be to high or the ice maker could be faulty.

Hi. I do not think this unit has a diagnostics or test mode. It does not have any type of control. This unit is equipped with a defrost timer. To start a defrost you will need to manually advance the defrost timer located in the control area. There should be a hole in the panel to give you access to the timer dial with out taking anything apart. Rotate it you get a click. At this time the unit will stop running and you will be in defrost mode.

HI. I have attached the service manual for you. Page 59 has the diagnostics.

Hi. I have attached the tech sheet for you. These units have had big issues with the FF fan motors. They stop running and cause frost to form on the top of the ff evap and also frozen drains in some cases. I believe the part numbers have all crossed to the updated fans now on the look ups.

Hello
See information on page #27 for the freezer door handle.

Hello
Can you please verify the model number. It does not show up in our system.

Thanks

That’s a tough one. Very strange it only happens with the second load. Never heard of that. If it’s just going off balance there would not be a repair for that unless your shocks are bad. Have you seen this actually happen with the second load? If it was me I would scheduled to return at a time where they have already ran their first load and call ahead of time to arrive as a second load is in spin or about to going to spin so I can actually see what is happening. Or when it fails tell them to not touch the unit do not open and leave it as is until you get there. Then put it on a drain and spin and see what happens.

The C63 error indicates a control panel communication error.

The C63 error indicates a control panel communication error.

The C63 error indicates a control panel communication error.

The SC error code indicates an issue with the drain.