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Food freezes only on shelf under the Ice-maker Ice room in the fresh food section.
Do you have any videos other than the stopped up drain video?
Do you have a service manual I could get?

Model Number
MFI2569VEW1
Serial Number
K01919705
What have you tried so far?

I have made no attempts at diagnostics or repair as of yet.

Request Resource Materials
Service diagnostics guide, Wiring diagram, Parts manual, Parts breakdown, Service bulletins, Service pointers, Job aids, Videos, Any available materials
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Hello
Ice maker is NOT connected to water and the ice maker on/off switch is in the on position. Even though no water is supplied, the Ice maker continues to try to make ice which causes the Ice compartment temperature to remain at 15° F (-10° C). Over a long period of time combined with minimal entry into the refrigerator compartment, temperatures may gradually drop below the set temperature in the refrigerator compartment.
In certain conditions, air leakage from the ice maker compartment may cause foods in the
refrigerator section to freeze. Order Ice Bin Cover Assembly and Air Damper Seal Service Kit, Part # W10295078. Follow the instructions.

Matt Ace technician

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