0 votes
In reply to: H20 error code

Hello
See service manual links below. I would start with the mini manual and go through test #1 for all fault codes and test #7 for cold water valve. Did you shut off your main cold water valve and remove the cold water inlet hose from the washer inlet valve, then put it in a bucket to see if you have good water pressure in to the valve? Sometimes your cold water valve that supplies the water to the washer inlet valve can develop calcium and lime deposits preventing proper water pressure in to your washer valve. If all of these items check out it most like the main PBC causing your issue.

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In reply to: Error code 8C

Hello,
After checking the wire connections, I would order the Mems PBA and main control board and start with the MEMS board as it will be less expensive. Then return the board you do not need.
1.Check the wire connections.
2. Replace the Mems PBA. The MEMS sensor is basically a vibration sensor to control board that the machine is experiencing and out-of balance condition.
3. Main PBA wire connection Check or PBA’s silver nano part
malfunction. Replace if necessary
The reference to the PBA’s silver nano part malfunction, this information is in reference to the main control board.

0 votes

Hello
See service manual link below. Go to section 5-1 on page #79 in the service manual link for troubleshooting guide diagnostics.

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In reply to: DRAIN LINE FREEZING

Hello
See the service manual links. If the unit is freezing every few months, you will need to clear the line with high pressure Co2 or replace the drain line trap assembly. The freezing issue could be a number of possibilities. I would start by running the unit through the diagnostics mode in the service manual link attached. It could be a fresh food thermistor that is defective or possibly a start of a sealed system issue.

0 votes

Hello
See service manual link below. I would start with going to page #42 in the service manual to the control board testing procedures. Run through the different diagnostics tests. If all of the tests check out and you are getting proper power into the unit, including testing for proper polarity and ground at the wall outlet. I would then replace the control board.

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See manual link for gas range.

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Hello
See service manual attached. There are no service bulletin’s listed for this model.

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See service manual.

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Hello
Can you explain the exact error code you are getting on the display.

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In reply to: error code F7E3

Hello
See manual links below. the F7E3 error code is a Basket Engaged During Wash error. Fault code is stored when the main control determines the shifter is not engaging the basket for spin or disengaging it for wash.

  • Check shifter connectors.
  • Check for clothing or another item wedged between the impeller and the basket that could bind them together.
  • Check that the shifter slider moves freely.
  • See TEST #3a: Drive System – Shifter in service manual link.
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Hello
Go to the service manual link below. Then go to page #32 diagnostics and test #14 spin test. It will then give you the fault codes to determine you issue.

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Hello
See links below for technical literature we have on this product.

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check water pressure to both hot and cold hoses. If proper pressure will need to enter diagnostics and manually check both hot and cold pressure to unit. If no pressure between either hot or cold will need to check valve for proper voltage. If getting proper voltage will need to replace valve, if not getting proper voltage will need to replace control.

0 votes
In reply to: Spider Bracket Video

Hello, we do not have the exact video. We do have all of the disassembly manuals. See links below.

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In reply to: not spinning

Hello
See sheets below. The model number is 3RATW3005TQ0.

0 votes
In reply to: not spinning

Hello
We cannot seem to find this model number SM8525660 in our records. Could you please look at the model number tag on your washer to verify that it is correct. Thank you

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Hello
See manual links below….

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In reply to: Washer problem

Hello
See out of balance Service Bulletin and all manual links.

0 votes

Hello
Here are the technician and diagnostic manuals. There are no service bulletins for a no spin issue. Our senior technician will add more to this post shortly. Thanks

0 votes
In reply to: samsung not draining

Unfortunately we do not sell any parts at all but if you go to Sears parts direct.com they have schematics and parts breakdowns on their website for your model number. They also have drop shipping direct to consumer. It’s your best route to go for parts.

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