Appliance Type: Standalone Icemaker

The problem was that it was not making ice. It is a KitchenAid under counter ice maker. I put it through the self cleaning cycle twice and after it made ice, but then the customer called back saying it didn’t make ice after I left. When I went back I unplugged it for a few minutes then plugged it back in it would make ice one time then quit again. The ice maker does not have a tech sheet to run self diagnostics. Does anybody have a tech sheet or know where I can get one? Do I have a bad PCB? Does anyone know what is wrong with this? Also there is a ice wall in the back, is this supposed to be there? It is solid covering the back so I cannot reach back there without breaking it, which I do not want to do if it is supposed to be there.

Customer complaint is the cubes are small, and only a handful of small cubes unit runs fan runs.
Have not checked the unit yet, do you have a service manual on this Scotsman stand alone ice maker unit.
Any advise and service information would be helpful as I have not checked the unit yet. Thank you in advance for your help.

This unit is making very thin ice. It makes ice consistently but it is consistently VERY thin. KITCHENAID

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