Repair Help

Hi Folks,

This unit is only sixteen months old. Customer called and said the unit was making a loud noise. Upon arrival he explained to quiet down the noise he used a hammer. Upon examination it noted that the evaporate fan motor and blade where surrounded in frost which caused the noise problem. I also noticed the trough was frozen along with a clogged duck bill. Took care of all problems but I got a call back yesterday with the same problem. Even through the duck bill was not clogged the trough was frozen. There was frost around the fan motor and blade. Looked like a defrost problem. Checked the heater, okay and the board looked okay. There is a thermistor but I didn’t check it out. Seemed to be hard wired into frame of the unit. Put in a heat sink to keep the drain hole free. It was getting late so we got it going and are going back Monday to do a diagnostic on the unit.
Again this is a fairly new unit….Any ideas?

Thank you,

Jan
Barney’s Appliance
Palm Bay, FL

French door unit with fresh food evaporator drain freezing up. Went out prepared to replace fresh food fan cover, but this one was different. The drain was steamed repeatedly from both ends, drain pan and evaporator, but to no success getting it opened up. Finally fished a 1/4″ plastic line up from the drain pan side about 20 – 30″ and forced steam up through the 1/4″ line inch by inch until the line thawed and water flowing once again.
This is the second time in the last 7 months we have had to do this process. I do not see a fix other than getting a new unit. The line freezes inside the back wall of freezer because of the way the line is routed. As you looking at the unit from the back, it is the drain tube to the far right side, the center drain is for the freezer.

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Good morning techs,
I went out on this Friday and found the dispenser motor frozen in a block of ice. This model has ice in the door but unlike the previous models the motor sits in a cavity directly below the bin. No signs of migrated air nor cooling problems. This is a condo and it seems that ice may be melting as door is held open while guest loads freezer. Anyone else have this problem? Motor was full of water but I still got it thawed and working. I hate to replace the motor and it happens again. Anyone know of a recall or such?

Hello,
This unit started skipping the spin/drain cycle several weeks ago (using the 1oclock to 5 oclock section of the timer).
Manual rotation of timer dial to other spin mode locations worked for a while,
Now it will not spin/drain at all.
The last attempt to try I manually manipulated the tub and manually rotated the belt (the transmission and pump spun), a switch retry seemed to get it to work for a second and stopped…. now nothing seems to work.
There is no humming, the agitate runs and timer advances etc., the lid switch seems stops the agitate mode etc.
It seems there is no switch on/current to the motor for the spin action.
I have a voltmeter and can make a direct test power harness etc (saw a youtube that suggested that to test the motor.)
Thanks,
Russ

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